"Like to say a huge thank you to everyone for all their hard work."
"We are grateful for all the measures put in place and the support has been second to none."
"Home learning was clear and easy to follow, topical and expanded on learning to further capture imagination."
"School did amazing with all help through lockdown and gave me massive confidence that all safety measures were put in place for my child to go back."
"Brilliant communication and fantastic support on a daily basis from."
"Please keep up the fab work these are unprecedented times we live in and I think you have done more than enough for the children and young people plus and their families."
"I felt fully informed at all times during Lockdown, by phone calls, messages etc. My worries, concerns about sending my child back to school were answered and I felt happy overall."
"Felt really supported by the school during lock down with weekly phone calls"
"I felt the school was helpful and supportive during the pandemic and considered me and my child's needs and wellbeing constantly."
"School went well above their requirements during lock down. We never felt as if we were on our own, we always knew we could contact someone if needed. All the staff have been amazing during a very difficult time."
"Excellent support from staff. Thank you"
"Thank you .... you're all doing an amazing job"
"Whilst not ideal, you are working hard to keep the children safe and in a stable routine. Thank you."
"Thank you for the updates and the way you keep our children and staff safe."
"Hope you are keeping yourself safe too."
"Well done! Very challenging times for everyone and I think you’re doing great considering no one knows how to deal with this new horrible virus"

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Complaints & FOI Page Splitter

Complaints

A concern may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.

A complaint may be defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action’.

It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of this complaints policy. Nexus MAT takes concerns seriously and will make every effort to resolve the matter as quickly as possible.

A copy of the Trust's complaints policy and form can be accessed here.

Freedom of Information (including Subject Access Request)

Please review our Information Governance & FOI Policy for more information on the Trust’s Policies & Procedures page

If you would like to submit an FOI request or a Subject Access Request, please complete the below form or email foi@nexusmat.org with details of your request.

Please note: FOI requests follow the statutory timeframe of 20 working days. where a Public Interest Test (PIT) is applicable, the requestor will be notified and an additional 20 days may be added at the discretion of the Trust.

If you have a complaint, please let us know.