Nexus Multi Academy Trust has one complaints policy and procedure for all academies
Our Complaints Procedure will:
- Encourage resolution of problems by informal means wherever possible
- Be easily accessible and publicised
- Be simple to understand and use
- Be impartial
- Be non-adversarial
- Allow swift handling with established time-limits for action and keeping people informed of the progress
- Ensure a full and fair investigation by an independent person where necessary
- Respect people’s desire for confidentiality
- Address all the points at issue and provide an effective response and appropriate redress, where necessary
- Provide information to the Trust’s senior management team so that services can be improved.
The Trust will be clear about the difference between a concern and a complaint. We will take concerns seriously at the earliest stage to reduce the numbers that develop into complaints. As per our complaints procedure, there are four stages in which a complaint can be dealt with:
- Stage 1: Informal Resolution
- Stage 2: Formal Resolution
- Stage 3: Panel Hearing
A copy of the Trust's complaints policy and form can be accessed here.
Number of complaints against the Trust within 2018 – 0
