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Complaints Procedure Page Splitter

Nexus Multi Academy Trust has one complaints policy and procedure for all academies

Our Complaints Procedure will:

  • Encourage resolution of problems by informal means wherever possible
  • Be easily accessible and publicised
  • Be simple to understand and use
  • Be impartial
  • Be non-adversarial
  • Allow swift handling with established time-limits for action and keeping people informed of the progress
  • Ensure a full and fair investigation by an independent person where necessary
  • Respect people’s desire for confidentiality
  • Address all the points at issue and provide an effective response and appropriate redress, where necessary
  • Provide information to the Trust’s senior management team so that services can be improved.

The Trust will be clear about the difference between a concern and a complaint. We will take concerns seriously at the earliest stage to reduce the numbers that develop into complaints. As per our complaints procedure, there are four stages in which a complaint can be dealt with:

  • Stage 1: Informal Resolution
  • Stage 2: Formal Resolution
  • Stage 3: Panel Hearing

A copy of the Trust's complaints policy and form can be accessed here.

Number of complaints against the Trust within 2018 – 0

Public Sector Equality Duty

The public sector Equality Duty (PSED), part of the Equality Act, came into force in April 2011. It requires organisations to eliminate unlawful discrimination, advance equality of opportunity, and foster good relations.

The duty has a key role to play in making sure that fairness is at the heart of public bodies’ work and that public services meet the needs of different groups. It covers a range of public bodies, including academies, schools, NHS organisations, government departments, local authorities, and police authorities.

The duty replaces the three former duties that required government departments, local authorities and other public bodies to take into account gender, race and disability equality both as employers and when making policy decisions and delivering services. The duty standardises this requirement and also extends it to cover age, marriage and civil partnership, religion or belief, sexual orientation, pregnancy and maternity and gender reassignment.

If you have a complaint, please let us know.